Shipping policy

Shipping & Delivery Policy

All orders are shipped via USPS (or another carrier) to the address provided by the customer at checkout. Please double-check your shipping address before completing your order. This is especially important for temporary or seasonal addresses (e.g., summer rentals, AirBnBs, vacation homes), as carriers may have trouble delivering to these locations if they are unattended, mislabeled, or if the recipient is not present to receive the package.

Once a package is in the possession of USPS (or any carrier), we are not responsible for:

• Packages held at a local post office or distribution center for pickup
• Packages marked "Return to Sender" due to an incomplete, incorrect, or unreachable address
• Delays, misdelivery, or non-delivery caused by carrier error
• Packages that cannot be delivered because the customer is not present or not yet at the address (e.g., arriving at a rental property after the shipment does)
• Lost, stolen, or damaged packages once marked as delivered by the carrier

It is the customer's responsibility to ensure someone is available to receive the package, or to arrange for pickup/hold at their local post office, if there is any possibility they will not be at the shipping address when the order is expected to arrive.

Reshipping Policy

If a package is returned to us by the carrier for any reason, including but not limited to an insufficient, incorrect, or temporarily unreachable address, or refusal/failure to pick up a held package, a reshipping fee to cover the cost of a new shipping label will be assessed. The order will not be reshipped until this fee has been paid in full.

We are not able to intervene with USPS (or any carrier) on the customer's behalf to redirect, expedite, or release a held package. Customers experiencing an issue with a held or delayed package should contact their local post office directly using the tracking number provided.